Support
If something is not working, tell us. We usually reply within a day.
Contact us
In the app, Settings → Contact us opens your mail with the device and version already filled in. Having that saves one round trip.
Send an email →Report a rights violation
If a photo, post or album shared on Kins infringes your copyright, likeness, trademark or other rights, tell us here. For copyright, we hide the content as soon as we receive your report (within 24 hours at the latest). For other rights, such as likeness, personal information or trademarks, we review and act within 2 business days. We email the outcome to the address you give us. You don't need a Kins account to report.
Have ready
- Where it is — a link to the album or post
- Which right was infringed, and how
- Proof of your rights — the original post, a registration certificate, a contract
Frequently asked
I want to delete my account
In the app, go to Settings → Delete account. Slide to confirm and your account, the photos you uploaded and the comments you wrote are deleted; the photo files in storage are permanently removed within 24 hours. This cannot be undone.
If I leave an album, what happens to my photos
They stay. The album was built together, so if one person leaving took their share with them, what was left would fall apart for everyone else. If you want your photos gone, delete them yourself before you leave.
The invite link will not open
Each album has one link and it never changes. When it does not open it is usually one of two things — the link was cut short when it was copied, or the person who invited you deleted the album. Ask them to send it again.
My photos will not upload
Check Settings to see whether your storage is full. If there is room and it still fails, email us with your device and app version. The version is at the bottom of Settings.
How do I open the Kins camera faster
iOS doesn't let you change the default camera app, but you can put "Open Kins Camera" on the Action button or in Control Center and open it in one press. On Android, touch and hold the Kins icon and tap "Camera", or on a Galaxy set the side button's double press to open Kins. Step by step: Open the Kins Camera fast · Saving originals.
Where are the originals from the Kins camera
The original, before any filter, is saved to Recents in your Photos app the moment you shoot. The filtered photo is saved only when you tap Save in the camera. To stop saving originals, turn off "Save originals to Photos" in Kins Settings. More in this help article.
Is the location a photo was taken kept
No. The location is stripped from the photo's EXIF and from video metadata before upload, so no coordinates are ever stored on our servers.
I saw a photo or comment that upsets me
Tap ⋯ at the top right of the photo to report it or block that person. We look at reports as they arrive. For anything urgent, use the button above.
Someone used my photo, likeness or trademark without permission
Use the rights violation report form. You don't need a Kins account to report. For copyright, we hide the content as soon as we receive the report (within 24 hours at the latest); for other rights, we review within 2 business days and email you the outcome.
My account has been suspended
Opening the app shows a suspension notice, and you can send a review request from there. One request per account. If you cannot get into the app at all, use the button above.
Account & data
Delete your account
Delete it right away in the app under Settings → Delete account. If you have removed the app or can’t use it, you can also request deletion by email.
How to delete your account →See, correct or delete your information
Change your name, handle and profile photo in Edit profile, and delete photos you uploaded right in the app.
Privacy Policy › Your rights →Other personal-data requests
Email us to request a copy of your information or its deletion. We begin handling requests without delay.
hello@joinkins.com